Please e-mail info@237global.com with any customer service questions. All VIP package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the event. If you do not receive this email three days (3) prior please email info@237global.com. Your VIP merchandise will either be handed out on-site or shipped - specifics will be emailed no later than 3 days before your event. All VIP package elements and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP elements, or have not received you VIP information within three days (3) of the event date, please email info@237global.com. Please add info@237global.com to your safe senders list to ensure receipt of all necessary show information.